Cancel / Change Order Policy

# MagSnap Case Co. — Cancel / Change Order Policy
_Last updated: 26 September 2025_

## Request window
We can usually modify or cancel an order within **12 hours** of placement (business hours). After that, the order may already be in fulfillment and changes are not guaranteed.

## How to request
Email **nailerden04@gmail.com** with subject **“Cancel/Change Order – [Order #]”** and include the changes you need (items, quantities, variant, shipping address). We will confirm feasibility by email.

## If the order has shipped
• **Address change:** not possible once shipped. You may contact the carrier for hold/redirect options where available.  
• **Cancellation:** decline delivery or return per our **Refunds & Returns Policy**.

## Refund timing for successful cancellations
Refunds are issued to the original payment method within **5–7 business days** after confirmation. Your bank/issuer may take additional time to post the credit.